SIDGI suite - Monitoring and assistance
Our SIDGI - Monitoring and assistance system assures the real-time surveillance of the elements of your whole computer network (servers, switches, printers, etc.). The trigger of an alert during events, conjugated to the collection of live data, assures the management, analysis and proactive diagnosis of your situation.
Services:- Management tool allowing to locate, analyze and correct any defects before it affects your environment;
- Real-time alert system that initiates an intervention process based on pre-established action plans;
- Collection of relevant and on-going information to ensure the environment stability;
- Management and analysis of the whole situation, based on all services from the monitoring and assistance service package.
- Greater knowledge of the environment allowing to react quickly and in a proactive way;
- Monitoring available 24 hours/7days;
- Immediate response time on the environment, in case of problems;
- Relevant information from the reports, allowing us to make an analysis and establish recommendations based on facts.
- Audit of the servers' general health;
- Audit of alerts and trends.
- Analysis on sampled data;
- Monitoring and assistance report, which includes:
- Alerts and interventions;
- Trends on key elements;
- Recommended actions.
Connection to the SIDGI help desk module:
- Because certain alerts require an intervention, you can configure the alerts so that some of them generate a request to our SIDGI help desk and get assigned to an individual who can then follow-up on this alert.